Course Information
This practical marketing and sales workshop develops knowledge, judgement and workplace application in servant leadership. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.
The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.
Workshop Objectives
- Explain the key principles associated with service-oriented leadership mindset.
- Apply practical tools and techniques for listening, empathy and stewardship.
- Use empowering others and removing barriers to support better workplace decisions and outcomes.
- Recognise common risks, barriers and good practices relating to accountability and shared purpose.
- Develop a practical approach to building community and trust that can be used after the workshop.
Who Should Attend
Sales, marketing, customer-facing and business-development professionals, supervisors and anyone responsible for attracting, serving or retaining customers.
Key Topics
• Service-oriented leadership mindset
• Listening, empathy and stewardship
• Empowering others and removing barriers
• Accountability and shared purpose
• Building community and trust
• Balancing service with performance
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